Voice Recording Solutions
Oak Record 09
Record 09 is both the most powerful call recording solution available and the easiest to use.
A comprehensive extension and line side server-based recording solution packed with innovative features to search, record, play and archive calls, all accessed via an easily-to-use web-based user interface for:
- Monitoring call quality
- Training
- Regulatory compliance
- Dispute resolution
- Fraud Prevention
Choose from standard Premium and Enterprise versions to suit your business – and upgrade seamlessly as you grow.
Key features of Record 09
- Search through millions of recordings and quickly find calls based on enriched call data criteria
- Review single or multiple calls using playlist-type functionality
- Review whole call or use left and right mouse buttons to select part of a call for review.
- Speed up or slow down playback to pick out all-important details
- Extract all or part of a call in MP3 and forward as email attachment
- Place markers and add labels throughout a call – ideal for multiple reviewers
- Add searchable review notes to each call
- See full audit for each call – know who has reviewed it and when (Enterprise Edition)
- Advanced extension matching (Premium and enterprise editions)
- Use in conjunction with Oak's Report call logging for additional departmental and extension search criteria
- Can record BRI/PRI/Analogue/Extensions
- Records up to 30 channels of ISDN30
- Recordings legally admissible in a court of law
- FSA Compliant
- AES Encryption
- Web-based interface e.g. Internet Explorer or Mozilla Firefox
- Recordings searchable by day, time, date, duration, CLI and DDI.
- Can record BRI/PRI/Analogue/Extensions/VoIP
- Records up to 30 channels of ISDN30
- Recordings legally admissible in a court of law
- FSA Compliant
- AEC Encryption
- Search by extension
- Advanced SMDR integration
- PCI DSS Compliant
- Web-based interface e.g. Internet Explorer or Mozilla Firefox
- Recordings searchable by day, time, date, duration, CLI and DDI.
Oak Record 09 Enterprise Edition
- Can record BRI/PRI/Analogue/Extensions/VoIP
- Records up to 480 channels per server
- Recordings legally admissible in a court of law
- FSA Compliant
- AEC Encryption
- Real-time listening
- Rules-based deletion
- CRM integration
- Database integration
- CTI Integration
- Audit Trail
- Comment tagging during replay
- Search by extension
- Advanced SMDR Integration
- PCI DSS Compliant (Advance solution)
- Web-based interface e.g. Internet Explorer or Mozilla Firefox
- Recordings searchable by day, time, date, duration, CLI and DDI.
Record 09 Standard, Premium and Enterprise editions are part of the Oak Comms Suite of call logging, recording and display applications. Comms Suite applications are all built on a single code base and share the same user interface and a single installation process so they can be specified individually or together, and are easily upgraded as required.
Web
Web 2.0, AJAX, ASP.NET
Database
SQL
Protocol
CSTA, TAPUI, TSAPUI, SMDR, CILE, COM, ODBC, HTTPS, XML, CSV
Voice
Analogue, ISDN (BRI/PRI), DASS2, VoIP, digital handsets
Computer Telephony Integration
Over 100 database, CRM and application integrations
Presentation
PDF, CSV, Email, Web, Wallboard
Use in conjunction with Oak's Report call logging for additional departmental and extension search criteria
| Features | Standard | Premium | Enterprise |
| Max channels/channel options | <30 (12,20,30 | <30 (12,20,30) | <240 (12,20,30,60…) |
| Card or box | Box | Box | Card |
| Extension matching | x | yes | yes |
| Selective deletion | x | x | yes |
| Record on demand | x | x | yes |
| Audit trail | x | x | yes |
| Real time listening | x | x | yes |
| Call recording reports | yes | yes | yes |
| Call management integration | x | x | yes |
| PC Supplied | x | x | yes |
| Additional Options | |||
| Screen capture | x | x | yes |
| Agent evaluation | x | x | yes |
| SDK kit | x | x | yes |
| Telephone playback | x | x | yes |
| Integration with Oak Report 09 Call management | x | x | yes |