Samsung Telephone System

Samsung Voicemail (SVM) Range

Each Telephone set is designed to maximise the benefits of the system’s functionality - and to give users the appropriate feature set and access levels for their individual needs. Whether that is a simple telephone, Wireless, Softphone or a fully-featured handset with LCD display and programmable functions. Selected Samsung Telephone sets are available in either Digital or IP configuration, providing identical features and functionality to the user. Which means that users have indistinguishable functionality and access to system, whether they are connected as traditional phone, IP devices on the network infrastructure or remotely via external data connection, such as DSL. As technology advances, you can be sure that Samsung will be at the leading edge of the revolution, keeping your business ahead of the game.

Personalised Voicemail

Samsung Voicemail offers advanced call facilities to ensure your employees get the most from the system. Users can record their own personal greetings, forward messages to other colleagues and even record conversations, ideal for more sensitive discussions or personal reminders. Samsung Voicemail is easy to use for all employees with the aid of navigation prompts from either voice instructions or the screen prompts on a phone LCD screen, allowing all users to reap the benefits of streamlined office messaging the first time they pick up the phone. The voicemail can then alert users to new messages via a message waiting lamp or the LCD screen of their digital phone with the user able to identify the date and time each message has been recorded.

Auto Attendant – your 24 Hour Receptionist

With the Samsung Voicemail you can be sure that incoming calls are never kept waiting to be answered. The Auto Attendant can answer multiple calls simultaneously, even giving each call an individual greeting. Auto Attendant can in effect create a simple contact centre structure within your organisation, allowing you to route calls for individual extensions or departments as the caller makes their selection.

External callers are prompted by the Auto Attendant to dial for direct connection to the correct person without the need for the receptionist to handle the call. However if no extension number is dialled within the specified time, the call will be automatically connected to the receptionist or another specified extension.

The Auto Attendant can also be customised for up to 4 time periods to truly reflect the individual nature of your working patterns e.g. daytime, evening, weekends and holiday periods.

Be out of the office - but not out of reach

For busy people who are regularly away from their desk – either somewhere else on site or out of the office the Samsung Voicemail can keep them in contact wherever they are. Calls can be programmed to transfer directly to an alternative destination such as a different extension in the system or to another office, home or mobile number so you’re always in touch.

Samsung Voicemail Overview

The Samsung Voicemail provides a cost effective call processing solution for busy working environments 24 hours a day, 7 days a week. Easy to use and manage, the voicemail can help your business reduce the number of missed or dropped calls, increase efficiency and improve the levels of customer service you provide.

Administrator reports also allow you to view how effectively your investment is being utilised. For example Samsung Voicemail can report how many messages each user has taken, or how many times an individual Auto Attendant option is chosen.

The SVMi8 solution offers all the facilities of the other SVM family members plus a number of additional benefits. For more information on the SVMi8 please refer to the separate SVMi8 fact sheet.