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Lines
The provision of phone lines falls into three main categories – analogue, ISDN2 and ISDN30. For SIP trunks please see our separate section on IP SIP. When it comes to the provision of phone lines, there are many different suppliers out there and it’s sometime hard to make decisions between them, when on the face of it they all seem very similar. But of course, that’s not always the case!
In simple terms there are two main types of Comms Provider (CP) - those who have direct access to the BT network or those who buy through an intermediary, and Corporate ICT falls into the first of these categories.
Why are we different?
We have what is known as ‘WLR3 access’. Not the catchiest of names! In simple terms this means that we get our line provisioning and rental from Openreach (which owns and runs the BT network) in exactly the same way that BT Wholesale and BT Retail do.
In effect, this puts us on a level playing field with those organisations in terms of the service we are able to provide - giving us the ability to support you more effectively than a supplier who does not have WLR3 access. This direct access to the BT network also gives us a number of advantages, including the ability to:
- Place orders
- Book installations
- Check engineer schedules
- Analyse and log faults
- Investigate number availability
From our customers point of view, it’s everything that they would get directly from BT, but with our service and support overlaid onto it. One call to Corporate ICT is all they have to make, and we do the rest.
Mellissa Evans, Facilities Manager at Prestige Car Dealership HR Owen, can confirm the benefits of this:
“Moving to Corporate for lines and calls has gone well for us after a few initial hiccups, but these were addressed together. If problems do occur, they always advise me up front, there is never anything hidden. Corporate try to find a solution to any problem I give them and they always deliver, in the best and most timely manner possible. Nothing is ever too much trouble and they are always a pleasure to work with. It’s not something I say very often, but in this case it’s right – 10 out of 10.”
For the full case study, please click here.
Summary
Corporate ICT’s status as a direct Openreach partner gives you all the benefits of BT’s network infrastructure and engineering resources, wrapped into an end-to-end service agreement delivered by our dedicated team of telecoms support specialists. It’s this complete continuity of service for lines, calls and systems which makes Corporate ICT truly stand out from the crowd.
Our expertise
It’s easy to underestimate the complexity of gaining this direct access to the BT network. It’s not just a case of applying for it and waiting to be approved, it’s a lengthy process of approval that has to be carried out separately for each of the three line types – analogue, ISDN2 and ISDN30.
In total it took almost nine months to gain this accolade, something which we ultimately achieved in September 2009. Once approved, we then had to complete a trial period before being allowed to set up new customers ourselves, and only then were we able to transfer existing customers over.
What this proves is that Corporate ICT has taken the time and effort to invest in skills and in partnerships which will benefit you, and will enable us to deliver a superior level of service at all times.
Corporate Line Rental - Support Options
Service Level 1 – Insufficient service for Corporate ICT Customers!
Clear by end of next working day + 1, Monday to Friday, excluding Public Holidays and Bank Holidays* or the day of the appointment where later.
Example: Fault reported at any time between 00.01-23.59.59 on Tuesday would have a commitment time of 23.59.59 on Thursday
Service Level 2 – Corporate’s Standard Support Level
Clear by end of next working day, Monday to Friday, excluding Public Holidays and Bank Holidays* or the day of the appointment where later
Example: Fault reported at any time between 08.30-17.30 on Tuesday would have a commitment time of 23.59.59 on Wednesday
Service Level 3
Reported by 12.59 – clear by 23.59.59 same day or the day of the appointment where later
Example: Reported after 13.00 – clear by 12.59.59 next day (Monday-Sunday including Public and Bank Holidays)*
Service Level 4
6 hour fix round the clock, 365 days a year.
*if applicable
Service |
Service Level 2 Monthly Rental £ |
Service Level 3 Monthly Rental £ |
Service Level 4 Monthly Rental £ |
|
ISDN2 |
n/a | Inc | POA | POA |
PSTN |
n/a | Inc | POA | POA |
ISDN30 |
n/a | Inc | POA | POA |