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Telrad Connegy Communication Solutions

Telrad LogoACD: Automatic Call Distribution


ACD Specifications

Advance IP 128
Advance IP 400
Advance IP 1000
ACD Groups
16
24
24
Agents Per group
64
64
64
Maximum Agent IDs
160
160
300
Maximum Supervisor IDs
8
16
16
Groups per Supervisor
16
24
24
Supervisors per Group
8
16
16
ACD Route Plans
32
32
48
Priorities
99
99
99
Recorded Announcements
50
50
50
Announcer Plans
16
24
24