ACD: Automatic Call Distribution
ACD Specifications
Advance IP 128 |
Advance IP 400 |
Advance IP 1000 |
|
|---|---|---|---|
| ACD Groups | 16 |
24 |
24 |
| Agents Per group | 64 |
64 |
64 |
| Maximum Agent IDs | 160 |
160 |
300 |
| Maximum Supervisor IDs | 8 |
16 |
16 |
| Groups per Supervisor | 16 |
24 |
24 |
| Supervisors per Group | 8 |
16 |
16 |
| ACD Route Plans | 32 |
32 |
48 |
| Priorities | 99 |
99 |
99 |
| Recorded Announcements | 50 |
50 |
50 |
| Announcer Plans | 16 |
24 |
24 |