Callview's Suite of Applications
Callview is a modular and scalable suite of software applications that provides links between the Telrad telephone and the computer. This provides a seamless and automated technological partnership that can boost efficiency, capture more business and increase profits.
Callview provides the link between the two most powerful business tools (the computer and the telephone) providing a seamless and automated technological partnership that can boost efficiency, capture more business and increase profits.
* Calls instantly activate your database automatically
* Automatically presents the relevant information from your database to your computer screen, when you make or receive a call
* Increase the speed and accuracy of outbound calling; let your PC do the dialling
* Provides a powerful and easy to use report builder
* Transfers customer information on your screen when you transfer the call to a colleague in your office
* Reduce call handling time
* Lost calls can now be recovered and called back
Any organisation can use Callview in a number of ways for Customer Support, Sales Management, etc.
Example: A customer service representative can receive a telephone call from a customer and at the same time Callview will automatically pull up the data they want about that customer onto their computer. It is fast and saves time and money.
- Increased Revenue
Callview captures calls so you need not lose a potential customer even if you are unable to answer their call.
- Reduced Costs
Callview allows you to answer calls more efficiently and quickly. Reduced time means lower overheads and a better service at the same time.
- Identifying the caller
Callview allows you to answer calls more efficiently and quickly. Reduced time means lower overheads and a better service at the same time.
- Improved Service
By answering customer's calls with their name and having their details "instantly" available will help you keep customers happy. Remember, it's five times more expensive to gain a new customer than retain an existing one.
- Better staff productivity
Callview allows you to handle more calls in the same time, providing greater efficiency. When calls are transferred, Callview allows the information about the caller and any notes about the conversation to be made immediately available to another member of your staff - real benefits every time.
- Enhanced Management Information
Callview can provide the information you need about your telephone usage/staff productivity to allow you to manage your business more effectively.
The Software Suite
Gateway | Click here to find out more
Callview Gateway is the heart of the Callview system.
The Gateway connects to your Telrad Connegy phone system, and watches each incoming, outgoing, and internal call. From this information, the Gateway can provide a detailed summary of your business telephone use. All types of e mail can be processed by the Gateway.
E mail enquiries from your web site can even be distributed to the sales team when they become free or following other rules. This is called Media Blending and is available with Callview Version 3.1.
Client | Click here to find out more
Callview Client adds power and speed to your integrated telephone and computer system. With a range of features previously available only on much larger systems, Callview Client brings you all the benefits of the latest telecommunications technology to streamline your business operations
Navigator | Click here to find out more
Callview Navigator will automatically route calls based on information in your database. Customers get routed to their account manager, while bad debtors get routed to accounts. Customers get a better, faster response whilst you save on telephone staff time and cut out wasted call handling by your operational staff
Netlink | Click here to find out more
Callview Netlink brings scheduled reporting and publishing to the Wizard and Wizard RT modules. With Netlink you can extend your reporting beyond the desktop, viewing reports and real-time information in a web browser, or on your WAP phone
Desktop Wallboard | Click here to find out more
Callview Desktop Wallboard delivers real time business performance information to the individual user or team leaders PC screen, to provide the empowerment needed for optimum operational efficiency
Wizard | Click here to find out more
Callview Wizard includes a comprehensive and powerful report generating tool to enable the user to produce reports on the precise information that they require as often as they need it
Wizard MIS | Click here to find out more
Callview Wizard MIS is a sophisticated Business Management Tool providing all the features of the standard Wizard, as well as more powerful summary reports. It is designed to give you both the power to better manage your telephony traffic and vital information to get the best from your key staff members
Callview ACD | Click here to find out more
Callview Automatic Call Distribution (ACD) module allows a manager to monitor a team of telephone sales or help desk staff, receiving or making calls with real time screen displays. This maximises every minute paid for, cutting waster from idle chatter, instantly showing poor selling skills or a need for training. Even lost calls are indicated as they happen
Will my business benefit from Callview ?
Yes. Callview is suitable for virtually every business as long as you have customers. You will increase efficiency and provide far greater Customer Service and benefits including accurate data entry.
What software can Callview activate?
Any application running in or under Windows95 and above, including databases, accounts packages, order processing and contact management suites. This includes databases held on UNIX, mainframes, MS-DOS, etc. You name it, Callview can support it.
Can specific calls be checked?
Yes. The reporting facility allows both inbound and outbound traffic to be analysed. For example, you can prove when a call was received, who it was from, where it was transferred to and transferred from in your company.
How can calls be retrieved using Callview?
The Callview Call Summary shows how many calls have not been answered or received an engaged tone. It "beeps" to alert the user. Lost calls can then be called back which automatically deletes the customers entry from the lost call list.
How can I increase my business using Callview?
With Callview you no longer need to lose a call. The potential for recovering lost business and increasing profits is enormous when you call back potentially lost business. The time taken to handle calls can be significantly reduced thereby saving on costly staff time.
Can I use Callview to identify the effectiveness of my advertising and promotions?
Yes. Callview provides the facility to examine the number dialled by the caller and collate the information by telephone number. Using different numbers for each advertisement allows a response analysis to be made without fuss to find out the effectiveness of your marketing programme.
How will outbound calls benefit?
Calls can be made by selecting details from the PC screen, and lists of calls can also be automatically dialled. This significantly increases the volume of successful contacts made each and every day, saving time and effort. Records can be updated during the conversation and if the customer calls bvack, everyone has access to the new records immediately. Especially useful for creating "real time" records of new leads and immediate new customer information.
Who will benefit from Callview?
You will, and so will your customers. In additional, your staff will enjoy using Callview and provide a better service to your customers. Callview will also keep you ahead of your competition.