Wizard MIS
Callview Wizard MIS is a sophisticated Business Management Tool providing all the features of the standard Wizard, as well as more powerful summary reports. It is designed to give you both the power to better manage your telephony traffic and vital information to get the best from your key staff members.
By monitoring data on all incoming and outgoing calls, Wizard MIS can produce concise and simple reports on traffic levels, peaks, frequencies and durations. You can specify a team or department breakdown to let you allocate staff to critical areas at the right times, so you can improve response times and avoid keeping your customers waiting.
And Wizard MIS can provide data on each separate extension, giving you a real basis on which to compare individual performance and assess best telephone techniques.
Most powerful of all is the unique ability of Wizard MIS to give managers all the data they need using the real-time monitoring tool Wizard RT.
- Summary reports by day, week or month
- Traffic Analysis by half hour
- Extension Summary reports
