Navigator
Callview Navigator will automatically route calls based on information in your database. Customers get routed to their account manager, while bad debtors get routed to accounts. Customers get a better, faster response whilst you save on telephone staff time and cut out wasted call handling by your operational staff.
Navigator uses your own company database to identify the best routing for each incoming call. If, for example, the call is from the Purchasing Director of a large client the call can be connected to your Senior Salesman or Sales Director.
And if the call is from a customer who hasn't paid their last bill, it can be routed to accounts for follow-up even if the caller is trying to place another order!
Navigator is so fast the caller experiences no delay or recorded message whilst the call is routed. And the system can link seamlessly into other Callview features to provide on-screen customer data when the call is answered.
Your customers get a better, faster response whilst you save on telephone staff time and cut out wasted call handling by your operational staff.
Callview Navigator is unique in offering business all the benefits of the latest telecommunications technology, previously available only on the most advanced large scale systems.
A Navigator-enabled call centre can reap many benefits, including:
- Intelligent call and message routing.
- Detailed conditional e-mail alerts.
- Skill set call and message routing.
- Intelligently bar calls or message replies based on configurable rules.
- Assists T.P.S. compliance.
- Auto respond to messages intelligently.
- Automatic callback queuing for lost calls or messages