Computer Telephony Applications
Smartphone is the simple way to gain soft phone capabilities for any business. Speeding up the discovery phase of a call and offering a more personalised service
- Address book
- Caller identification
- Call history
- Text Messaging
- Internal call transfer
The Windows based operator console, enabling the receptionist within any organisation to easily and simply improve call answering. With minimal training and clear console features on the desktop.
- Incoming call queue
- Held call queue
- Incoming call queue
- Contacts directory
- Extension list
- Message folders (for Smartphone messages)
SmartConnect gives the individual the ability to remove the discovery phase of many calls and can be used to pop the primary screen of many applications, creating an efficient and customer-focussed team. Suitable for any department / organisation with telephone contact with clients
- Popping databases screens
- Dialling from company databases
- Faster more personalised service
- Retain customer information on transfer
- Integration with full range of databases
- Smart Connect Enterprise for bespoke integration (where required)