Advitel

Did you know..?

• 7 out of 10 callers are placed on hold
  
• 50% of callers prefer informative messages to silence, radio or music
  
• 60% of callers will abandon the call if they are left in silence and one third of those customers will never call back again.

On average, a business executive spends over sixty hours every year 'on-hold'. Just think of the opportunities to tell them more about your products and services; such as new lines, awards you have won or simply your fax number and opening times. Reinforce an advertising campaign, detail special offers, give admin information or welcome new staff - anything that is relevant to your business.

Anatomy of an On Hold Production
Our On Hold Productions typically take the form of a 4-minute loop consisting of a bed of music mixed with marketing and courtesy messages. The concept is designed so that callers hop on and off the loop when they are placed on hold ensuring that every time they are holding or being transferred they will hear different messages.

The anatomy of production below shows the types of information you may want to include in your production. Our scripting department will ensure your production is designed to be as engaging as possible for your waiting callers. Our large selection of Voice Over Artists ensures we have a voice style to portray your company in an imaginative and appropriate way.

Click here to audition samples from our extensive music library.

Service Contracts
I t is essential that your messaging/music on hold is fresh and up to date. We offer service contracts to reflect the dynamic nature of your marketing strategy and can update productions weekly, monthly, quarterly and so on.

Audio Examples
We can provide marketing and music productions in every style and for all telephone announcement hardware. Audition samples of our previous work by clicking on the play buttons below.

Play Demo	Style	Brief
	Informative	Psi Net use their on hold production to inform potential and current clients about their efficient and reliable extensive world wide internet service provision. Mixing upbeat music with young dynamic voice artists we created a hi-tech professional feel to their contact management profile.
	Promotional	PPP Healthcare combined promotional messages with courtesy messages. Using more relaxed music and corporate sounding voice artists we created a soft-sell yet reassuring feel to their telephone profile.
	Themed Medley	A range of humurous yet informative messages that convey what the customer wants to say with a sense of lighthearted fun.
	Historical	Maranello Ferrari opted for an on hold profile which informed their customers of the racing pedigree behind Ferrari. Using up-tempo music, authoratitive voice artists and the sounds of the cars themselves, from the moment you call Maranello the excitement begins.
	Versatile	USA Rent A Car allowed us to demonstrate the versatility of our range of voice-overs. We can offer regional accents, character voices, impersonations and international languages to portray your business in a convincing and appropriate manner.
	Advertisement	Our creative team worked with FDR Credit Card to create a radio advert feel to their on-hold production. Using our extensive library of sound effects we can create interesting and entertaining soundscapes to underpin your marketing announcements.
	Technical	Our versatile team of script-writers can confidently script for any type of business. Gates demonstrates our ability to create productions with a very high technical content, whilst still remaining interesting, informative and entertaining.
	Seasonal	Hexagon used this on-hold production to wish their customers a Merry Christmas whilst also seizing the opportunity to promote their range of Christmas gift ideas and offers. We can put together a tailor-made production schedule and service contract to reflect the dynamic nature of your marketing strategy.